Sports / App
Every piece of information you share with metoz4d — from account registration details to transaction records tied to your DANA, OVO, or GoPay wallet — is handled under this policy. We keep our data practices straightforward so you know exactly what we collect, why we hold it, and how you can act on it.
This policy applies to all personal data we collect when you open an account, fund it through a local payment rail, or interact with the platform from an eligible region. Data we collect includes your registered contact details, device and browser identifiers, and the transaction history associated with your account wallet — for example, records of DANA deposits or QRIS payments processed on your behalf. We do not sell or share your personal data with third parties for marketing. Data is retained only for as long as it is necessary to maintain your account, comply with applicable record-keeping obligations, or resolve a dispute. When access or eligibility is discussed, availability depends on local law and eligible regions. If you use a third-party payment service such as ShopeePay or OVO, that provider's own privacy terms also apply to the portion of data handled on their side. We have no control over how those providers process data within their own systems. What we do control is how your data sits in our records — and we keep that limited to what the account relationship requires.
Understanding the boundary of this policy helps you know who to contact when something goes wrong. Four areas are worth distinguishing: your account relationship with us, the transactions you initiate, the content available on the platform, and services operated by third parties.
This policy covers all data tied to your registered account — login credentials, contact details, verification records and the session history associated with your profile. Any change to these details goes through your account settings page after login.
Deposits and withdrawals processed through DANA, OVO, GoPay or QRIS are logged in our system and covered by this policy. Your transaction history is visible in your account dashboard and is retained for record-keeping purposes under applicable rules.
Game content supplied by studios such as Pragmatic Play, CQ9, and Microgaming is provided by those studios and governed by their own terms. This policy does not extend to how studios store game-session data on their own infrastructure.
External payment providers, wallet platforms, and any linked services operate under their own privacy policies. When you initiate a DANA or ShopeePay transaction, data flows through that provider's systems — our policy covers only the record we retain on our side.
You have several practical options available to you at any time. If you want to review the personal data we hold, start in your account dashboard — most of it is visible there directly, including contact details and transaction history. If something is incorrect, you can update basic information through the settings fields shown after login; for records you cannot edit yourself, contact our support team with the specific detail you want corrected. If you have a question about how a particular piece of data is used, or want to ask us to delete an account that is no longer active, reach out through the support channel listed on this page. We will acknowledge your request and respond in line with applicable local requirements. Where local law permits, we will action deletion requests for data that is no longer required for legal or account-integrity reasons.
Log in and open the account dashboard. Contact details, verification status, and transaction history are all visible there without needing to contact support.
Use the settings fields in your account to update contact information. For records outside your direct edit access, raise a support ticket with the exact detail to correct.
Contact our support team through the channel listed in the Support section below. Include your registered account identifier so we can locate your records quickly.
Submit a deletion request via support. We will confirm which data can be removed immediately and which must be retained for legal record-keeping before processing.
For any privacy-related question — a data review, a correction request, or a question about how a specific transaction record is stored — use one of the channels below. Include your account identifier in any message so we can locate your records without delay.
Open a support ticket from inside your account dashboard. This is the most direct path for questions tied to a specific transaction or account record.
Send your privacy question to our support address listed on the contact page. Responses are handled by the team responsible for account and data queries.
The help section inside the platform links directly to data and account queries. Navigate there after login for policy-related requests tied to your session.
Our approach to data handling is built around four practical areas: what we collect and why, how we store it, how long we keep it, and who can ask us to change it.
We collect only what the account relationship requires — contact details at registration, transaction records when you deposit or withdraw, and device identifiers for session security. We do not collect data beyond what your account activity generates.
Account data is stored with access controls that limit who inside our organization can view it. Payment transaction records tied to DANA, OVO, and GoPay are logged against your account ID, not stored as raw wallet credentials.
We keep your data for as long as your account is active and for a further period required by applicable record-keeping rules. When data is no longer needed for either purpose, it is scheduled for deletion under our standard cycle.
Privacy requests — reviews, corrections, deletions, or general questions — go to our support team. Raise a ticket from your account dashboard or use the email contact path. We will identify the right person to handle your request and respond accordingly.
These are the questions we hear most from people who want to understand how their data is handled on metoz4d.
We collect your registered contact details, a verified identifier for your account, and the device information associated with your session. Once you start transacting, we also log deposit and withdrawal records tied to your account wallet — such as DANA or OVO activity — for record-keeping purposes.
Yes. Most of your data is visible directly in the account dashboard after login — contact details, transaction history, and account status. If you need a more complete view or want data that is not shown there, contact support with your account identifier and we will respond to your request.
Transaction records are kept for as long as your account is active and for a further period required under applicable rules. The exact retention period depends on local regulatory requirements for the region where your account is registered. We do not keep data beyond what those requirements demand.
We do not sell your data. We share data only where it is necessary to process a transaction — for example, passing a payment reference to DANA or GoPay when you initiate a deposit — or where we are required to do so under applicable law. Payment providers handle only the data needed to complete the transaction on their side.
Submit a deletion request through support. We will identify which data can be removed immediately and which must be retained for legal or compliance reasons. Data that has no legal hold will be scheduled for deletion. We will confirm the outcome of your request in writing.
Raise a support ticket from your account dashboard or use the email contact path listed on our contact page. Describe the specific record or action you are concerned about and include your account identifier. Our team will review it and respond in line with applicable local requirements.